Service Department Policy

Treal Performance – Service Department

Vancouver, Washington

🔧 Overview

At Treal Performance, we are committed to delivering high-quality service, performance, and support for UTV and SxS vehicles. This Service Policy outlines the terms, expectations, and procedures associated with all service work performed by our team.

By scheduling service with us, you agree to the policies outlined below.

📅 Appointments & Scheduling

How It Works

  • All service work is by appointment only
  • Submit a service request form or contact our team directly
  • Appointments are confirmed only after review and deposit payment

Important Notes

  • Appointment times are not guaranteed until confirmed
  • Scheduling may shift due to workload or parts delays

💳 Service Deposit Policy

$195 Deposit Required

What It Covers:

  • Secures your spot in the service queue
  • Applied toward your final invoice
  • Covers initial review and scheduling time

Policy Details:

  • Required before scheduling is finalized
  • Non-refundable if canceled within 72 hours of appointment

🧾 Estimates & Approvals

  • Estimates are based on initial information and may change after inspection
  • Any additional work requires customer approval
  • Delays in approval may impact turnaround time

⏱️ Turnaround Times

What to Expect:

  • Timelines vary based on service type, parts, and workload
  • All timelines are estimates, not guarantees

Factors That Affect Timing:

  • Parts availability
  • Diagnostic complexity
  • Performance or custom work scope

📦 Parts & Materials

Parts Policy

  • We install both customer-supplied and shop-sourced parts
  • We may refuse unsafe or incompatible parts

Warranty Notes:

  • No warranty on customer-supplied parts
  • Manufacturer warranties apply to shop-sourced parts

🛠️ Labor & Workmanship

  • Labor billed at current shop rate unless otherwise quoted
  • We stand behind our workmanship

Warranty Does Not Cover:

  • Abuse or misuse
  • Racing or extreme riding
  • Failure of unrelated components

🔍 Diagnostics

  • Diagnostic work is billed based on time required
  • Fees apply whether or not repairs are completed
  • Complex issues may require extended troubleshooting time

⚡ Performance & Modified Vehicles

  • Performance upgrades increase stress on components
  • We are not responsible for failures related to:
    • High-performance use
    • Racing or aggressive riding
    • Pre-existing mechanical conditions

🛡️ Insurance Work

We Assist With:

  • Repair estimates for claims
  • Insurance-approved repairs

Customer Responsibilities:

  • Deductibles
  • Non-covered upgrades or add-ons

🚗 Storage & Abandoned Vehicles

Vehicle Pickup Policy:

  • Vehicles must be picked up within 5 business days of completion notice

Storage Fees:

  • May apply after the 5-day window

Abandoned Vehicles:

  • May be subject to action per local regulations if left without communication

❌ Cancellations & Rescheduling

  • Canceling within 72 hours results in loss of deposit
  • Early notice is required for rescheduling
  • Repeated cancellations may limit future bookings

💰 Payment Terms

  • Full payment required before vehicle pickup
  • Vehicles will not be released until paid in full

👤 Customer Responsibilities

Customers are responsible for:

  • Providing accurate service information
  • Removing personal belongings
  • Ensuring vehicle accessibility and cleanliness
  • Responding promptly to approvals

⚠️ Liability Disclaimer

Treal Performance is not responsible for:

  • Personal items left in vehicles
  • Pre-existing damage or issues
  • Failures unrelated to performed services

All vehicles are serviced at the owner's risk.

📞 Contact Information

Treal Performance – Service Department

✅ Acknowledgment

By booking service, submitting a deposit, or approving work, you acknowledge and agree to this Service Policy.